Terms and Conditions

Welcome to our hotel. By making a reservation, staying with us, or using our services, you agree to comply with the following terms and conditions. These terms govern your use of our hotel services and the website.

1. Reservations and Bookings

All reservations are subject to availability. You must provide accurate information when booking a room. We reserve the right to cancel or modify reservations if any information provided is inaccurate or if fraudulent activity is detected.

2. Check-in and Check-out

• Check-in time: 3:00 PM
• Check-out time: 11:00 AM
• Late check-out is subject to availability and may incur additional charges.

3. Payment Policy

Full payment or a valid credit card is required to secure your booking. You are responsible for any additional charges incurred during your stay, including room service, amenities, and damages. Cancellations and modifications are subject to the hotel’s cancellation policy, which will be detailed during the booking process.

4. Cancellation and Refund Policy

Cancellations must be made within the specified timeframe to avoid a cancellation fee. Refunds will be processed according to the hotel’s policy. Please note that certain promotions or special offers may not be eligible for refunds.

5. Guest Responsibilities

As a guest, you are expected to respect the hotel property and other guests. Any damage caused to the property may result in additional charges. The hotel reserves the right to refuse service to anyone violating these terms or engaging in unlawful behavior.

6. Pets and Smoking Policy

Our hotel is pet-friendly, but guests must inform the hotel at the time of booking if they plan to bring a pet. Smoking is prohibited in all rooms and common areas. A cleaning fee will be charged for any violation of this policy.

7. Use of Facilities

Guests have access to all available hotel facilities, including free Wi-Fi, room service, and parking. Please be aware that some amenities may be seasonal or subject to change without notice.

8. Limitation of Liability

The hotel is not liable for any personal injury, loss, or damage to personal belongings during your stay. Guests are encouraged to secure their valuables in the in-room safe or with the hotel’s front desk.

9. Changes to Terms and Conditions

The hotel reserves the right to update or modify these terms and conditions at any time. Guests are encouraged to review these terms periodically.

10. Contact Information

If you have any questions or concerns regarding these Terms and Conditions, please contact us at:

• Email: [email protected]
• Phone: +1 437-228-9675
• Address: 100 Front Street West, Toronto, ON, Canada M5J 1E3